Delivery Policy

Shipping Policy
This Shipping Policy details the procedures and terms for the processing, shipping, and delivery of mycosyvalley dress orders. By placing an order on our website, you agree to abide by the following terms and conditions.
1. Order Processing
1.1 Processing Time
Once your order is successfully placed and payment is verified, we aim to process it within 1-3 business days. Holidays and weekends are not considered business days. During peak periods such as holidays, sales, or major promotional events, processing times may be extended, and we will notify you by email if your order is affected.
1.2 Order Confirmation
Shortly after placing an order, you will receive an order confirmation email that summarizes your purchase, including the styles, sizes, colors, and quantities of the dresses selected, as well as the total cost. When your order ships from our warehouse, we will send you a shipping confirmation email containing a tracking number and an estimated delivery date. Please review these emails carefully and contact us at service@mycosyvalley.shop if you notice any discrepancies.
2. Delivery Methods and Estimated Delivery Times
2.1 Standard Delivery
Standard Delivery is our default delivery method. For domestic orders, the estimated delivery time ranges from 6 to 12 business days. International orders generally take between 6 and 12 business days to arrive, but this time can vary considerably depending on the destination country, customs formalities, and local postal services. Please note that these times are approximate, and external factors such as inclement weather, carrier delays, or unforeseen events may cause delays.
2.2 Express Delivery
For customers who need to receive their order quickly, we offer Express Delivery. Domestic express deliveries typically take 3-5 business days, while international express delivery can take 5-10 business days. Exact delivery times will be displayed on the checkout page. Please be aware that additional charges apply for Express Delivery, and its availability may depend on your location and the weight/size of your order.
3. Delivery Charges

3.1 International Orders
International delivery charges vary considerably depending on the destination country, the size and weight of the order, and the delivery method chosen. In addition to delivery charges, international orders may be subject to customs duties, taxes, and other import charges imposed by the destination country. These additional costs are the responsibility of the customer and are not included in the delivery charges displayed on the checkout page. We recommend checking with your local customs office for more information on possible charges before placing an international order. 4. Order Tracking
4.1 Tracking Information
Once your order has shipped, you will receive a tracking number via a shipping confirmation email. You can use this tracking number to track the progress of your package on the carrier's official website or through the tracking link provided in the email. If you have any problems accessing or understanding the tracking information, please contact our customer service team at service@mycosyvalley.shop and we will assist you.
4.2 Delivery Updates
Although we provide estimated delivery times, actual delivery dates may change due to unforeseen circumstances. In the event of significant delays, we will send you an update email with the latest information on the status of your order. You can also check the status of your order at any time in your account dashboard on our website. 5. Delivery and Receipt
5.1 Delivery
Our carriers will attempt to deliver your package to the delivery address you provided at checkout. If no one is available to receive the package, the carrier may leave a notification with instructions on how to arrange redelivery or collect it from a local depot. Some carriers also offer options to reschedule delivery through their online platforms.
5.2 Missing Packages
If your package has not arrived by the estimated delivery date, please wait up to 5 additional business days before contacting us at service@mycosyvalley.shop. We will work with you to resolve the issue.